Configuring Symantec AntiVirus, Corporate Edition
Whether you are managing an existing NAVCE 7.6 configuration or implementing SAVCE version 8.x, this book will help you get the most out of your software installation.
TABLE OF CONTENTS Configuring Symantec AntiVirus, Corporate Edition
Troubleshooting Servers
When troubleshooting NAVCE servers themselves, remember the following:
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Log files can be your best friend. Read them carefully, as they help document any issues your server may be having.
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Be ready to edit the Windows Registry. Back it up at all times before making any changes, however, as improper changes can damage either your NAVCE installation or your entire operating system.
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Look for related issues, such as fragmented disks, little available system memory, and network problems, that may be the true root cause of the problem.
In the following section, you will learn more about troubleshooting NAVCE in both Windows and Novell environments.
Windows NT/2000 Servers
The following errors are some of the most common examples of the problems encountered on Windows NT/2000 systems.
Installation Errors
The following list is a catalog of various installation errors that have commonly occurred in regards to Windows servers (for example, Windows NT/2000 systems).
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You receive an error message that reads, This installation package cannot be installed by Windows Installer service. You must install a Windows service pack that contains a newer version of the Windows Installer service. To solve this problem, obtain instmsia.exe, which is available on the second NAVCE installation disk in the \Navcorp\_Rollout\Avserver\Clients\Win32.
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You cannot see a Windows NAVCE server, because it is on the other side of a router or a bridge. To solve this problem, use a hosts or lmhosts entry. As soon as you can see the server in, say, Windows Explorer, you will be able...
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