Effective troubleshooting involves the ability to consider multiple factors, make educated guesses, and isolate specific causes. In this chapter, you have learned about specific problems that can arise in Windows and NetWare-based clients and servers. You not only learned about how to recognize and resolve known issues, but also how to conduct searches on Symantec s Web site for problems that may arise in the future.

You can now move forward with confidence knowing that you are equipped with the tools and knowledge necessary to properly troubleshoot your NAVCE environment. With this knowledge, you can quickly resolve network-based issues (for example, those pertaining to DNS and firewalls), as well as problems related to the operating systems that reside beneath NAVCE clients and servers.

Now that you know how to troubleshoot client/server communication, performance issues, and roaming clients, you should now feel better equipped to identify and countermand virus outbreaks in your network.