Thus far, you have learned about known problems. Inevitably, a problem will arise that has never really been documented before. Fortunately, Symantec does a pretty good job of keeping its documentation current. The best way to access current information is to access its Knowledge Base Web site. Here, you can learn about:

• The latest bugs in NAVCE

• Critical updates

• Techniques for improving your NAVCE environment

You can access all areas of the Knowledge Base, as well as additional areas of Symantec s Web site by going to the following URL: www.symantec.com/_search/.

From this URL, you have the option of conducting searches concerning any particular Symantec product, including NAVCE. Once you load the search page, you will be able to:

• Enter text strings to search for relevant information, much like how you would in Google, Altavista, or any other search engine

• Conduct searches using specific Knowledge Base article numbers (for example, 810907)

• Limit your search to only the Knowledge Base

• Determine specific regions you wish to search

Figure 11.25 shows an example of a NAVCE search that targets only Knowledge Base articles found in the Europe, Middle East, and Africa region.

Figure 11.25: Conducting a Knowledge Base Search

When conducting a search, consider using words and phrases such as:

• NAVCE

• Norton AntiVirus Corporate Edition

• Troubleshooting

• NAVCE Troubleshooting

• NAVCE XP (or any other reference to an operating system)