Let's use an example to walk through the steps for analyzing job performance data. Notice that many of the analytical methods used for analysis here are the same used for analyzing learning data discussed in chapter 5, so refer to that chapter as needed. Following is a relatively simple yet typical example of a job performance evaluation:

The business objectives for a sales course are to:

• Increase sales by 200 percent

• Save time by increasing the sales associates efficiency

The associated performance objectives are to improve the sales associates :

• Communication skills

• Ability to manage their accounts

• Ability to uncover business problems

• Ability to effectively delegate

• Leadership skills