Library of Congress Cataloging-in-Publication Data

Thomas, Stephen J.       Improving Reliability and Maintenance From Within: How to be              an Effective Internal Consultant       Stephen J. Thomas.       p. cm.       Includes bibliographical references and index.

HD58.8 .T41

658-dc21 200

First Edition, April 2007

Sponsoring Editor: John Carleo

Interior Text and Cover Design: Janet Romano

Developmental Editor: Robert Weinstein

Printed in the United States of America. All right reserved.

This book, or any parts thereof, may not be reproduced, stored in a retrieval system, or transmitted in any form without the permission of the publisher.

10 9 8 7 6 5 4 3 2 1

This book is dedicated in loving memory of my mother-in-law Arlene Silverstein. Your presence enriched my life.

About the Author

Steve Thomas has more than 35 years of experience working in the petrochemical industry. During this time, through personal involvement at all levels of the work process, he has gained extensive experience in all phases of strategic development and implementation of organizational change. Together with a B. S. in Electrical Engineering (Drexel University) and two M. S. degrees in...