Improving Reliability and Maintenance from Within: How to be an Effective Internal Consultant

Chapter 11: Work Teams

The value of the input from the many Far exceeds the value of input from the individual

11.1 You Are Not The Problem Solver

As an internal consultant, you can not simply show up at a work site with your answers to the site's problems, deliver them, and expect that they will be implemented. First, without detailed knowledge of the issues and the resultant problems, you may miss the mark. But even more important than that is that, as an internal consultant, you are not there to solve the site's problems. Rather you are the person who will help them solve the problem for themselves.

Your job is to support the gathering of the data. Then, working with the site personnel, you help clearly define the problem and develop a viable solution. You could accomplish this task by talking individually to each person on site, summarizing the information, developing a solution, and then reviewing it with all of the site personnel to reach consensus. Once this set of tasks was completed, you could then work with the site personnel to deploy the solution. This is a very time-consuming task, one which, if attempted, would probably never reach completion.

Another solution is to gather knowledgeable representatives from across all of the affected organizations, then solve the problem as a team, with you as the internal consultant providing guidance and support. This is a much more practical and efficient way

to solve a problem. In order to be able to successfully accomplish...

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