Introduction to Knowledge Management: KM in Business


Copyright 2003 by Todd R. Groff and Thomas P. Jones.
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Library of Congress Cataloging-in-Publication Data
Groff, Todd R. Introduction to knowledge management: KM in business/Todd R. Groff and Thomas P. Jones. p. cm. Includes bibliographical references and index.
HD30.2.G76 2003
658.4'038 dc21 2003043696
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