TABLE OF CONTENTS Secrecy is the enemy of trust and is responsible for much of the distrust that exists between business and society, corporations and customers, management and employees.... Openness allows all who are impacted to evaluate the decision. It creates a sense of integrity about the process it promotes trust.
Keshavan Nair, A Higher Standard of Leadership: Lessons from the Life of Gandhi
You can't not communicate. Everything you say and do or don't say and don't do sends a message to others.
John Woods
Chapter Nine Learning Objectives
Understand the roles of timing and escalation in 3D communication.
See why dialog is typically the most exciting method of communication and why it is not always the most suitable method for a given situation.
Recognize the importance of common goals in forming teams.
Learn that people's actions often work in the opposite direction of their expressed philosophy.
Learn to utilize effective listening techniques.
How employees communicate internally is vital to the group's ability to resolve issues. Managers who continually communicate only by specifically directing others' actions are not able to reap the experience of their subordinates. In the business world, this is often referred to as micromanaging. Regardless of what they say, bosses are not all knowing and all seeing. They are going to miss a lot. In defense of managers, it must be said that highly technical workers often let their poor communication skills wreck their chances of success. Like families, the relationships between technicians and management may often seem...
