TABLE OF CONTENTS Knowledge management is an ongoing, evolutionary process. Once it's part of your business model, it will always be part of your business model.
David Keller, Marketing VP at Zoneworx Inc.
Chapter Twelve Learning Objectives
Conversations, rather than personal power games, should be the device for making changes to a company's culture.
Individuals approach issues from their own unique worldview and inquiry mode.
Ethical landmarks are often built using the cultural institutions of a company.
Organizations can use storytelling to give examples of ways that people are demonstrating positive results while operating within ethical boundaries.
Innovation and the challenging of old assumptions must be fostered and protected within an organization.
Showing tolerance for those with different worldviews and inquiry mode preferences allows the individual or organization to utilize dialogue to build a platform for a stronger and more sustainable future.
In order for individuals to collaborate effectively in any organization, there must be communication and trust. No single mode of inquiry alone can tackle the challenges that modern corporations face. Collaboration and partnerships are required. A comprehensive definition of KM should incorporate the needs and attitudes of people with different temperaments and inquiry modes. The right approach to KM addresses technologic, social, and organizational issues while maintaining a focus on business objectives. KM involves the ethical management of people, not just the efficient distribution of documents.
Through conversations, today's knowledge workers create the relationships that define the effectiveness of their organizations. Conversations, rather than personal power games, should be the...
