Introduction to Knowledge Management: KM in Business

Chapter 3: Capture and Corroborate

Overview

For myself, I found that I was fitted for nothing so well as for the study of Truth; as having a mind nimble and versatile enough to catch the resemblances of things and at the same time steady enough to fix and distinguish their subtler differences; as being gifted by nature with desire to seek, patience to doubt, fondness to meditate, slowness to assert, readiness to consider, carefulness to dispose and set in order; and as being a man that neither affects what is new nor admires what is old, and that hates every kind of imposture.

Francis Bacon, 1605

Chapter Three Learning Objectives

  • Learn a simple method for avoiding e-mail overload.

  • Recognize how storing and managing information facilitates incremental improvement.

  • Practice a policy of corroborating information before using it.

  • Build a communication triage strategy to prevent information overload.

Capture

When planning how to capture knowledge, don't forget that it is also prudent to capture any information that could later become knowledge. It is more economical to capture knowledge along with other information than trying to separate the two.

There are many ways to capture information and knowledge as it passes across your desk or computer screen. It is important that you value this information enough to capture it. Statistical data that are sent to you along with everyone else in your group may appear to have little value, but it could be useful if you applied your knowledge and understanding to it.

When you consider your future understanding, experiences,...

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