Computerized Work Management Systems for Utility and Plant Operations

| Audience (Who) (Examples provided) | Messages (What) | Interest of Audience (Why) | When | How/Deliverable | How Often/Who |
|---|---|---|---|---|---|
| Employees | Overall picture for the CWMS project and how it will achieve and sustain best in class operations. CWMS selection process | Staff needs to know how their work will be impacted by the CWMS project. | Ongoing during life of the project specifically at key milestones | Tailgates, possible reports or newsletter for project | At key milestones and at least a monthly communication |
| Union | Overall picture for the CWMS project and how it will affect and improve their membership s work process and environment | The union needs to be aware of any potential changes that can affect negotiated items. | Ongoing during life of the project specifically at key milestones | Tailgates, possible reports or newsletter for project | At key milestones and at least a monthly communication |
| Project Manager | Frequent project progress (time, scope, money), resource availability etc. | Responsible for successful delivery CWMS selection of the project, content for newsletter | Throughout the project, start to finish (at key milestones in both projects) | Project management meetings, e-mail, phone, presentation materials | Monthly progress meetings with project manager, planned sessions with other stakeholders |
| Project Sponsor | Major project milestones, major hurdles | Projected project timelines, implications for staff, licensing issues, cost/benefit analysis | Every month | Regular project management team meetings | Every month (CWMS team leader and consulting PM) Milestone-based Management staff, Executive management, Other departments, Board of directors, Council customers |